REFUND POLICY

Refund & Return Policy

Last Updated: June 2026

At Kasturi Natural Glow, customer satisfaction is important to us. Due to the nature of handmade skincare and personal care products, we maintain the following return and refund policy.

Returns

For hygiene and safety reasons, we do not accept returns of opened, used, or damaged products after delivery.

Returns may be accepted only if:

• The product received is damaged during transit.

• The wrong product was delivered.

• The product is defective upon arrival.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order Number

• Photographs of the product and packaging

• Brief description of the issue

Requests made after 48 hours of delivery may not be eligible for replacement or refund.

Refunds

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Replacements

Where applicable, we may offer a replacement product instead of a refund.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used products

• Products damaged due to misuse or improper storage

• Products purchased during clearance or special sale events

• Orders where incorrect shipping information was provided by the customer

Order Cancellation

Orders may be cancelled before shipment by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled.

Contact Us

Kasturi Natural Glow
14-8-417/63, Jummerath Bazar
Hyderabad, Telangana – 500006, India

Phone: +91 8688994235
Email: kasturi.natural.glow@gmail.com

We are committed to resolving genuine concerns quickly and ensuring a positive shopping experience for our customers.